Returns & Refunds

Any warranty and guarantee mentioned in the product description refers to the manufacturer warranty or guarantee. If a problem occurs with a product which is covered by the manufacturers warranty or guarantee, the customer may contact ICCM or the manufacturer to avail of the warranty or guarantee service. ICCM will endeavour to do its best to facilitate a satisfactory conclusion for the customer.

Consumers Sales: A consumer has the right to return any goods that are faulty, are not as described or are of unsatisfactory quality, the goods should be returned in their original packaging in the same condition as when the goods were dispatched, ICCM may offer a replacement or refund for the item. A consumer has the right to return goods within 14 days of the delivery, the goods should be returned in their original packaging in the same condition as when the goods were originally dispatched, all seals should be intact and the goods are in a resaleable condition. Any refund due can be created as a credit on the customers account or a refund can be made to the payment format that was used during the purchase, for instance if payment was made by credit card then any refund will be issued to the same credit card, if payment was made by paypal then any refund will be made to the same paypal account etc. Returns may be subject to a restocking fee. Products that are faulty MUST be returned to ICCM within 14 days of receipt. When the goods are returned, including all manuals, accessories and original packaging and the fault has been verified, the product will be replaced. Opened Software can not be returned - Computer software where the seal is broken/opened by the consumer including powering on a computer that contains software CAN NOT be returned. Consumer sales only - Unwanted software items returned for a refund will be accepted only if returned unopened within 7 days of purchase. Please be aware that goods which are mistakenly returned as faulty will be subject to a €30 fee excluding any collection/delivery charges.

If you need to return any goods, you should contact ICCM, you will then be sent by email an Returns Merchandise Authorization RMA number and delivery note, any goods returned without a valid Returns Merchandise Authorization (RMA) number will not be processed and will have to be collected from our office at the customers expense. Once a return has been authorized, the Returns (RMA) number is valid for 10 days. If the goods have not been returned within this period the returns authorization will expire without warning. The returns number MUST be fixed to the OUTSIDE packaging and must be clearly visible or the return will not be accepted. Do not write on the packaging as this may render the goods unsaleable.

Customers should ensure that any goods that are ordered are the correct and match the specifications that the customer requires, commercial returns are accepted at the discretion of ICCM and may be subject to a restocking fee, commercial returns will only be accepted where the goods are in a resalable condition, packaging is in pristine condition and all seals are intact and in the same state as when the goods were delivered. Products that are faulty MUST be returned to ICCM within 14 days of receipt. When the goods are returned, including all manuals, accessories and original packaging and the fault has been verified, the product will be replaced. Opened Software can not be Returned - Computer software where the seal is broken/opened by the consumer including powering on a computer that contains software CAN NOT be returned. Consumer sales only - Unwanted software items returned for a refund will be accepted only if returned unopened within 7 days of purchase. Please be aware that goods which are mistakenly returned as faulty will be subject to a €30 fee excluding any collection/delivery charges.

Goods that develop a fault within the warranty period but after 14 days from receipt are entitled to a repair under the warranty. Some manufacturers will require that the end user contact them directly regarding faulty products, and not the retailer, this information should be available in any warranty information booklet which came with the goods, if this is the case please contact ICCM and we will provide you with the manufacturer contact details. Please be aware that your statutory rights are not affected, if you are having difficulty contacting the manufacturer, ICCM will contact the manufacturer on your behalf please note - it can take up to 6 weeks for ICCM to process a warranty repair. If possible the customer should contact the manufacturer directly to avail of the service under the manufacturers warranty.